Solihull Network Update

LATEST UPDATE 14:00, 27/07/22: Engineers have rectified a faulty component and the service speeds should now be stable. Thank you for your patience.

UPDATE 14:00, 26/07/22: There has been a number of reported broadband speed incidents in the past few days for Air Broadband customers in Solihull.

We apologise for any disruption recently experienced to the service, which is impacting all our customers in Solihull. We are experiencing a technical issue with the network at this moment in time which requires an engineering fix. The issue is related to upload speeds but this has a knock-on effect on the overall broadband speed performance.

Our team and partners at CityFibre are working hard to resolve the issue as fast as possible but this is a physical component and at this stage, we do not have an estimated resolution time for this. We do understand the frustration this brings and we will keep you informed on any expected delays or outages to the service as well as news on when the fix will be completed by email.

Thank you for your patience while we work to resolve this issue.