Is Air Broadband right for me?
You might think we’re biased, but the answer is: yes! Our Gigabit services are especially useful for gamers, home workers and families. If you’re in need of an upgrade, why not try something different?
Can I use BT, Sky or TalkTalk as my ISP (internet service provider)?
No. These companies have chosen not to offer their services on the network. But as our network continues to grow, they may decide to join.
How long are your contracts?
These are dependent on the package selected from the chosen ISP, but a typical package normally lasts for 12 months.
At the end of a contract, you’ll be able to change your ISP. Available ISPs, products and prices are all listed on the Prime Fibre portal. We’ll make sure your switch is as quick and easy as possible.
What is latency?
Latency, or ping rate, is the time it takes for your broadband to connect to the local server. The lower the ping rate, the quicker the connection and the smoother the service. This is especially important in gaming, where matches can be won and lost on split-second reactions. Modern smart homes also need low latency to function at their best.
The ping time on our network is normally less than 20ms, which equates to a very quick response time.
What’s the best package for VoIP and TV services?
VoIP stands for Voice Over Internet Protocol and refers to various communication methods conducted via the internet; including voice, SMS, and voice messaging. Fibre broadband is ideal for VoIP services; your existing telephone number can be transferred to the service, so you will not need to pay for the copper landline connection.
Air Broadband’s VoIP service provides virtually unlimited UK national and mobile calls, with low-cost International call packages also available.
Fibre broadband is also ideal for streaming TV services. A Smart TV may already have this functionality in place and will link to the router to enjoy 4K streaming without a buffering icon in sight.
How long does it take to connect my home?
This will depend on your network provider. For instance, OFNL works closely with the developer to connect the houses before purchasers move in; in fact, they aim to have 85% of homes connected before their purchasers move in.
In this case, the chosen ISP can activate the service very quickly; but please keep in mind that the ISP will need time to configure and despatch your new router. Air Broadband has a target of 3 working days to get new customers up and running on the ONFL network.
What support will I receive?
Your chosen ISP will be your initial port of call if you need support. They’ll have full access to the ISP support centre to swiftly resolve any network issues.
For more general support, you can send us an email at email@example.com or phone us on 01223 653 400. We’ll endeavour to reply as quickly as possible.
How expensive is the service?
Our broadband services are competitively priced alongside top ISPs. We recommend using USwitch or other price comparison websites to compare our pricing.
But always make sure to compare like for like – many fibre connections actually use copper to connect to their houses, and this is not a true fibre service. Our fibre connections do exactly what they say on the tin.
Are your quoted speeds guaranteed?