Air Broadband Limited (“we“, “our” and “us”) are committed to protecting and respecting your privacy.
We are Air Broadband Limited (a company registered in England and Wales, company number 08597161). You can contact us in writing at The Old Sunday School, Chapel St, Waterbeach, Cambridge, England, CB25 9HR or by email at email@example.com or using our contact form
We are registered with the Information Commissioner’s Office, with registration number: ZA014162
Any changes you make to your communication preferences will be processed by us within three working days of our receipt of your instruction; however, you may still receive non-essential communications in the intervening time between the submission of your change and when we process that change.
Privacy is very important to us. We only use personal information in a way that is fair to the person whose personal information it is. We only collect information where it is necessary for us to do so and if it is relevant to our dealings with you.
It’s lawful for us to process personal information about you:
Note that we do not track or store any information that might be gathered purely by visiting our website – we only store information that you have actively provided – e.g. Filling in the ‘Contact Us’ form.
Who do we collect it about? We may collect and use various personal information about:
What do we collect? We may collect and use some or all of the following types of personal information: names, email addresses, addresses, telephone numbers, information relating to your preferences and usage of the Services (including when used, who used by and how used).
Where do we collect it from? We may collect the personal information from:
Why do we collect it?
ESSENTIAL USES: We need the personal information we collect to send you essential information about the Services and to help us with the operation of the Services. We could give lots of examples; here are some typical examples:
We process all this personal information pursuant to our Contract to provide you with the Services. If we cannot process it, we cannot provide you with the Services.
We may also use personal information about you for non-essential parts of the Services. For example, we may use it to send you promotional or marketing information about us, promotions, events, anything relating to our business partners, or anything in which you show an interest. Or we may send you email feedback forms or surveys to complete about us or any aspect of the Service.
Information that is not personal information is not protected by data protection law. But we would like to be open and clear with you about what we do with this information anyway.
We may anonymise data about users of our website generally and use it for various purposes, including ascertaining the general location of our users and usage of data on the Services. Anonymised data is incapable of being used to identify anyone personally.
We may aggregate customer information so that it is impossible from the aggregated set of data to identify anyone personally. This sort of aggregated data is valuable to us for the purposes of analysing and understanding market trends in relation to the recommendation and purchasing of the Services. You confirm that you consent to us viewing, monitoring, collecting and recording such information input by you into or arising within the Service and to our dealing with it on an aggregated basis in a manner that does not identify you or those that you represent or attribute any particular information to you or those that you represent and to us collating, compiling, reformatting, reproducing, adapting, translating, arranging, publishing, selling, distributing, dealing with or otherwise commercially exploiting any part of such information or otherwise making it available to any third party on such terms as we deem appropriate. We do stress that it is not, of course, personal data.
We may pass personal information to various third parties who provide goods and/services to us or on our behalf, which we require in order to provide you with the Services. We have contracts with such third parties and we vet them to ensure they are contractually bound to safeguard your personal data. Some of our third party data processors may store and/or otherwise process personal information outside the EEA, but in those cases we take steps to adequately safeguard your personal data.
Please follow the link below to the register of the third party processors that we currently share personal data with:
Link to 3rd Party Data Processors on www.airbroadband.co.uk
In addition to the above, we may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may also transfer our databases containing your personal information if we sell our business or part of it.
We may commercially exploit any such information on the basis that no individuals are identified or identifiable. For example, we may supply anonymised data to third parties such as marketing companies.
We have in place appropriate technical and security measures to prevent unauthorised or unlawful access to or accidental loss of or destruction or damage to your information. We store your personal details on a secure server. We use firewalls on our servers.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access
Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorised access to your password and to your computer. We ask you not to share a password with anyone.
You have the following rights in respect of your personal information:
Note that, if we are prevented from providing the Services following a request from you to restrict or stop processing your personal data, you shall not be relieved of any of your obligations under the Contract for the remainder of the agreed minimum term (as set out in the Contract), unless the Contract is otherwise terminated in accordance with its terms.
We will only keep personal information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. If you enter into a Contact, we will keep personal information about you and any Customer Information for the duration of the Contract and for up to twelve months (12) following termination or expiry of the Contract, except to the extent that we need to retain some information for legal, regulatory or operational reasons. We will also keep a record of your name and email address on our suppression list if you request that we do not send you direct marketing.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Communication, engagement and actions taken through external social media platforms that we participate on are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively.
Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. We will never ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact us by telephone or email.
Our website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.
Through our social media platform accounts we may share web links to relevant web pages. By default some social media platforms shorten lengthy urls [web addresses] (this is an example: http://bit.ly/zyVUBo). Users are advised to take caution and good judgment before clicking any shortened urls published on social media platforms by us. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.
Where you have given us consent to use your personal information in any way, you have a right to withdraw that consent at any time.