Terms & conditions

Key terms & conditions

At Air Broadband, we don’t like small print and we’ve found out neither do our customers.

Following are the key points from our full Terms and Conditions, that gives the key information that our customers have asked for condensed into a simple single sheet.

Key point


Company name and address

Air Broadband Limited
The Old Sunday School, Chapel Street, Waterbeach, Cambridge  CB25 0HR


01223 653400



Services provided

Broadband services over specified partners networks

Contract length

  • Broadband – 12 or 18 months
  • TV Products – 12 Months
  • VoIP Products – 12 to 36 months

What happens after contract

If we can provide a better deal we will email you to inform you. You can take advantage of the better deal by entering into a new agreement with us

Will new customers get a better deal than existing customers?

End of contract pricing same as new customer pricing (at the time)

If I don’t enter into a new agreement with you?

Our agreement will continue on a month to month basis

Contract termination

  • In-contract – balance of contract term
  • Moving to a location where network isn’t available 30 days
  • Out of contract 30 days

In-contract price increases


Cooling off period

14 days from placing of order

Data caps


Upfront payment



Monthly in advance

Payment method

By Direct Debit

Normal payment date

1st of Month


  • Via telephone: 9 to 5, Monday to Friday
  • Via email: Full 7 days

Terms & conditions

By accessing this site, you agree to the following terms and other applicable laws. Please read this policy carefully, if you do not agree to these terms, please do not access this website further.

All the information and material provided on this web site is solely for illustrative purposes. It is not intended to, and does not create any business, contractual or employment relationship with Air Broadband Ltd.

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Links on this site may lead to services or external websites not operated by Air Broadband Ltd. No judgement or warranty is made with respect to such other services or sites and Air Broadband Ltd takes no responsibility for such other sites or services.

A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk.

In no event shall Air Broadband Ltd, or any of its employees or contractors, be liable for any damages whatsoever in connection with the information or material on this web site, including but not limited to actual, consequential, direct, exemplary, incidental, indirect, punitive or special damages.